- I received my order, but one of my products arrived damaged. What do I do?
- Can I return an order?
- I live in Southern California, how long will it take to receive my order?
- Do you offer free shipping?
- Does the International shipping fee include customs fees?
- Is there International Local Delivery available?
- How long does international shipping take to receive my package?
- How long does shipping take?
- If I place an order, when will the order ship out?
I received my order, but one of my products arrived damaged. What do I do?
Take a photo of the packaging and products. Email customer service at email@example.com with your order number and photos. We will ship out a replacement package once your claim email has been received. Please keep all original packaging and wait for further instructions (UPS may come to retrieve the damaged package).Back to Index
Can I return an order?
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturers defect. For all order inquiries, please send us an email at firstname.lastname@example.org within 7 business days.Back to Index
I live in Southern California, how long will it take to receive my order?
For all Southern California shipping address: Please note that delivery time is 1 business day + order processing time. Please only select UPS Next Day Air if you would like the order guarantee processed and shipped out the same day.Back to Index
Do you offer free shipping?
All orders over $75 qualify for FREE standard shipping. Express shipping options are available for faster delivery!Back to Index
Does the International shipping fee include customs fees?
No, International flat rate shipping fee of $35 DOES NOT include any additional customs fees incurred by destination country. Your local postage company will contact you if any customs fees are applicable to your package. Customs fee must be paid directly to your local postage company or they will hold your package.Back to Index
Is there International Local Delivery available?
How long does international shipping take to receive my package?
How long does shipping take?
If I place an order, when will the order ship out?
Orders placed by 11AM PST are usually processed the same day and ship out within 1-2 business days.Back to Index