Free Shipping on all order over $75 within USA | Flat rate international shipping available to Canada & Select Countries
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FAQS – Frequently Asked Questions

I received my order, but one of my products arrived damaged. What do I do?

Take a photo of the packaging and products. Email customer service at info@apresnail.com with your order number and photos. We will ship out a replacement package once your claim email has been received. Please keep all original packaging and wait for further instructions (UPS may come to retrieve the damaged package).

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Can I return an order?

Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturers defect. For all order inquiries, please send us an email at info@apresnail.com within 7 business days.

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I live in Southern California, how long will it take to receive my order?

For all Southern California shipping address: Please note that delivery time is 1 business day + order processing time. Please only select UPS Next Day Air if you would like the order guarantee processed and shipped out the same day.

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Do you offer free shipping?

All orders over $75 qualify for FREE standard shipping. Express shipping options are available for faster delivery!

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Does the International shipping fee include customs fees?

No, International flat rate shipping fee of $35 DOES NOT include any additional customs fees incurred by destination country. Your local postage company will contact you if any customs fees are applicable to your package. Customs fee must be paid directly to your local postage company or they will hold your package.

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Is there International Local Delivery available?

Australia Local Delivery NOW AVAILABLE
Please email simone@apresnail.com to place orders for Australia local delivery!
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How long does international shipping take to receive my package?

Estimated shipping time: USPS First Class (10-14 business days)
If you require express international shipping, please email us at info@apresnail.com for more options!
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How long does shipping take?

Standard shipping time: UPS Ground (3-5 business days for delivery) + order processing time
Express shipping time: UPS 3-Day, 2nd Day Air, Next Day Air (1-3 business days for delivery) + order processing time
***Southern California shipping address: Please note that delivery time is 1 business day + order processing time. Please only select UPS Next Day Air if you would like the order processed and shipped out the same day***
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If I place an order, when will the order ship out?

Orders placed by 11AM PST are usually processed the same day and ship out within 1-2 business days.

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